Store Policy
Returns Policy
Effective Date: 29 May 2026.
At Tubby and Co, we take pride in our pieces and want you to be delighted with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order. To be eligible, your jewellery must be unused, in its original condition and packaging, and accompanied by proof of purchase. Please note that for hygiene reasons, we cannot accept returns on earrings unless they are found to be faulty upon arrival.
Our Returns Process
To begin a return or exchange, please contact us at hello@tubbyandco.com.au to request authorization. Once approved, you will be responsible for shipping the item back to our studio in Australia. We recommend using a trackable service for international shipments as we cannot guarantee receipt of returned items. Upon receiving and inspecting your jewelry, we will notify you of the status of your refund or exchange. Approved refunds will be processed back to your original payment method within a few business days.
Faulty Items and Jewellery Care
If you receive a faulty or incorrect item, please reach out immediately so we can resolve the issue. Please understand that Tubby and Co is not liable for damage resulting from accidents, improper care, or failure to follow our jewellery care instructions. Exchanges are subject to item availability at the time your return is processed. For any questions regarding your international order or our policies, please reach out to our dedicated support team via email hello@tubbyandco.com.au.
Refund Policy
Effective Date: 30 May 2026
At Tubby and Co, we take great care in thoughtfully curating and packaging every order. If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with clear photographs and your order details so we can assist you promptly.
Approved refunds will be returned to the original payment method once the item has been received and inspected.
Please note:
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Refunds are not provided for change of mind.
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Shipping costs are non-refundable.
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Sale items, gift cards, and promotional purchases are final sale.
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Tubby and Co reserves the right to decline refund requests that do not meet our policy requirements.
Please allow several business days for your financial institution to process the refund once issued.